Despite having all these services, it’s a known fact that the United States has endless options, so it is possible you may want to change operators. You may also get a prepaid pickup label that you can use at a UPS Store. Soon, the customer service executive will transfer your call to a Customer Retention Manager. Their task is to convince you to stay with the service, but you need to stand your ground. If you follow the proper steps, you can complete the process in a few days.
Return Rented Equipment
This is a nice perk for customers who want to cancel without racking up charges for days when they don’t use the service in their final month. Downgrading your plan may not be convenient, but it is a good way to save money. Especially if you’re paying for a legacy cable TV and phone bundle, “cutting the cord” from non-internet services with Cox is likely to save you $100 or more per month. Contact Cox during their business hours within the weekdays because this will make it easier for them to cancel the services. Late calls, on the weekends or holidays, often result in longer hold times and speaking with overflow centers that may not be well-informed about cancellations. As for the cancellation of services, one would have to talk to Cox either on the phone or in person.
However, this ETF structure is pretty standard and reasonable, especially if you have a $100-month plan from Cox. I wouldn’t recommend it personally, but it is an option, although taking it beyond small claims and FCC complaints is not permitted by your service agreement, as mentioned above. Small claims court is actually appropriate for this type of claim though, since it’s designed for low-value cases of a few hundred dollars or less. Returning your Cox equipment by UPS is simple, although I still recommend you drop off in a store if possible to remove the possibility of any issues with your return process. It’s easy to miss a receiver or remote control, and if you return in the store, they’ll let you know right there if anything is missing. Regardless of your contract status, you’ll need to make sure there are no open balances on your account.
Cox communications has around 6.5 million users
For instance, if you also have Cox Mobile, you may need some additional steps. You can solve this by simply paying the bill in your online account — let the payment go through before you proceed with cancellation. Multiple Cox accounts can be suspended, but each is separate, i.e., if you pause your Internet and phone service, you must pay $9.99 for each. However, if the customer wants to terminate the contract early, the user must pay an Early Termination Fee (ETF) tax.
- I will write a letter disputing any charges that seem unfamiliar or suspicious to me.
- I have put together everything you should know about this process in this guide to a clean and thorough cancellation of Cox.
- Similarly, when you drop off the equipment at a UPS Store or Cox store, you should get the receipt.
- Be sure to adhere to all return instructions provided to prevent any future difficulties.
- Returning your Cox equipment by UPS is simple, although I still recommend you drop off in a store if possible to remove the possibility of any issues with your return process.
How to cancel Cox services?
Depending on how long you have used Cox Internet, the fees can be as high as $120 (for a 12-month contract) or $240 (for a 24-month contract). You should also understand the various terms and conditions, starting with the cancellation fee for Cox. They permit customers to “opt out” of this within a certain time frame, but by the time customers close their accounts and encounter issues, that time frame will have closed. Basically, any box and doo-dad in your house related to internet, you’re probably renting it from Cox.
The idea is to consider options before entering the cable-cutting territory. This way, it is easier to have a transition without interruption of television, and where people can continue to watch their favorite shows. If you want to reduce your spending but still are within the contract agreement with Cox, you should look for a way to reduce your package rather than cancel it.
It is also important to note that even if you want to challenge some of the charges, you should then go ahead and pay for any amount that you think is agreeable. Make sure you write down these so that you can refer to them when making the call. If one is searching for the account details at the same time he or she is on the call, this ends up being a very irritating process. This is a huge relief if you have a Giga or Multi-Giga plan from Cox, which may cost $100 or more. As always, the easiest way to process the return is to drop the equipment at a Cox store. So, you can continue the connection for a few months to save some money.
How to Downgrade, Upgrade, or Change Your Cox Plan
- Soon, the customer service executive will transfer your call to a Customer Retention Manager.
- Late calls, on the weekends or holidays, often result in longer hold times and speaking with overflow centers that may not be well-informed about cancellations.
- Downgrading your plan may not be convenient, but it is a good way to save money.
- Multiple Cox accounts can be suspended, but each is separate, i.e., if you pause your Internet and phone service, you must pay $9.99 for each.
Passionate about emerging networking technologies, he simplifies complex connectivity challenges with practical solutions. Depending on your reason for canceling Cox Internet, you should look for Cox Internet alternatives in your current/proposed area. If you find any surprise fees… keep reading for information on how to dispute them.
Carefully Scrutinize Your Final Bill
Cox doesn’t require contracts on internet-only plans, but they charge an additional $10/month if you want contract-free service. Not paying attention to the last cable bill can cause Cox to report you to collections and thus affect your credit. As much as it is annoying to deal with cable companies, ensure that your credit remains good by paying as expected. If one of the reasons for canceling Cox is because you have to change your house, let the representative know of this. Relocating customers are often subjected to different cancellation policies and procedures as compared to other customers. Cox may also try to retain you by offering promotions for the new address.
Research has given an estimate of about $ 120 of the early termination fee, though it sometimes reaches higher amounts. If you are moving away for a specific period, you don’t have to cancel Cox Internet. You can use this program to pause your Cox Internet connection for 30 days to 9 months. You can always specify the disconnection date when talking to a service representative from Cox.
Return Equipment
In case you are charged for any items or fees after you cancel your subscription, you should report such items to Cox. Once the service has been canceled with Cox Cable, the provider cannot demand future service. It will credit up to the disconnection date on the service you have paid for in the current month. Prepare for a partial one-month charge and any other outstanding charges that you may be incurring. Another way, which is also available on the official website of Cox, is to cancel the service through the online chat. While, not as direct, this allows you to bypass retention offers and sales appeals from phone operators.
Cox has a seasonal schedule, where residential customers have the opportunity to suspend their service for anywhere from 1 month to 9 months. Instead of paying the entire Cox bill, you can pay monthly fees of $9.99 for suspended services. Then, consider any Cox equipment that you are currently using, such as cable boxes and receivers, DVRs, and modems. You need to return these when you cancel, so please contact Cox for further information.
Of course, for those tired of high cable bills, the plethora of streaming entertainment options makes it quite possible. Read the following guide so that you can effectively cut your connection from Cox and determine whether living without cable is the best thing for you in the long run. The process of Cox Internet cancellation involves talking to a customer service executive, returning the Cox Internet equipment, and paying the final bill.