The good news is that if you catch an accidental purchase within three hours, you can use the steps above to cancel the order. The bad news is, if three hours have passed, you cannot cancel the sale. In that case, follow the instructions above to reach out to the seller and request cancellation. Note that it is the seller’s discretion as to whether they must oblige. While online shopping, accidental purchases can occur for various reasons. Maybe your child got ahold of your phone, you got too tap happy and hit a button you didn’t mean to press, or you entered a wrong payment method or address.
Canceling Your Poshmark Order
Maybe the seller ran out of stock, resulting in the pending order, but now this is not your problem. In this case, the order details include the delivery address and the expected delivery date. Be keen to check on such lest you get inconvenienced at the end. After placing the order, go back and check the price tag of the article to see whether the active offer given on the sale is what you expected. Poshmark has different offers based on the promotions available or customer loyalty. However, there are times when canceling an order is the smart move—maybe it was a mistake, or you’re having second thoughts, among other valid reasons we’ll dive into.
Canceling an order after 3 hours of purchase
If this does not happen, the order will automatically be canceled after 21 days. You can contact support through your Poshmark account to help cancel the order if the seller refuses. This can happen if your phone accidentally orders something because it’s not locked or if someone else using your phone unintentionally makes a purchase. Perhaps you purchased an item accidentally, or you didn’t review the listing details and have no need for the item. Maybe it was a “pocket order,” and you didn’t even realize you made the purchase.
How to Avoid Future Cancelation of Poshmark Order
- Plus, there is no guarantee that Poshmark will facilitate the cancellation anyways since the 3 hour window has passed.
- Open Poshmark’s website or mobile app, and click on your profile icon.
- However, you still have the options as we discussed above including messaging the seller and/or Poshmark support.
- If the seller decides not to approve the cancellation, you still have a few options.
So, make the most of the resources and support available to enrich your online shopping experience on Poshmark. Check out the customer reviews, as you will link up with other buyers who might tell you about their experience with the said seller. If you have rightly placed your order with no intention of canceling it as a buyer, the order should naturally be delivered to you.
The item specification
If a buyer contacts you and asks you to cancel an item before you have shipped it, we recommend accepting their request because – again – it’s good for customer relations. No seller wants to cancel a purchase if they can help it. Find out the correct specifications and search for them through the app. Keep your phone on the lock screen to avoid accidental purchases.
- Either way, now that you’ve made this accidental purchase, you are likely going to want to cancel your order.
- In this case, the order details include the delivery address and the expected delivery date.
- Unfortunately, live sale notifications can be easily, accidentally clicked while someone is just using their phone.
- But what if your order is delayed, but neither you nor the seller have canceled it?
- So, make the most of the resources and support available to enrich your online shopping experience on Poshmark.
Luckily, Poshmark does allow you to cancel your order, but only within 3 hours of placing said order, provided the seller hasn’t already shipped your item. You must be keen to click on the correct item, especially if you have made many purchases through your Poshmark account. This will save you from the drama of canceling a wrong item, yet you expect it delivered.
As a seller on Poshmark, you can cancel an order at any point for pretty much any reason. You may need to cancel due to the item being damaged in storage, not being able to find the item, or if the seller has asked you to cancel. Once it reaches the 7 day landmark, the order cancellation button reappears for users. With this method, you do not have to reach out to the buyer to cancel. Unfortunately this route is not guaranteed as it is now up to the seller to grant a cancellation or not. However, be sure to explain your reasoning and politely ask the seller to cancel.
It is better to cancel a sale than to proceed with one against the buyer’s will. First, because it’s just good customer service, which is part of your job as a business owner. Also, it is much better to just cancel and resell than it is to deal with a problematic buyer opening a frivolous case against you to attempt to force a return.
At this point, you will need to reach out to the seller to request an order cancellation. Purchases made via an offer are final and can’t be canceled by the buyer, not even within 3 hours. The only thing you can do here is contact the seller directly and ask them to cancel it for you. In such cases, Poshmark allows you to cancel the order from the 8th day onwards.
Unfortunately, buyers cannot cancel orders once three hours have elapsed after purchase. 7 days following purchase is the next landmark you want to be aware of. Poshmark allows sellers a certain amount of business days to process and ship the item.
You can act to cancel the order within a slim one-hour window or extend it to seven days if the item hasn’t hit the road yet. Most Poshmark sellers will do it to avoid a possible return, even though some would insist on making a sale. This can only happen if the seller has not shipped the order, so you should be lenient with them. If you’re in Poshmark Facebook Groups, you see hundreds of daily posts about accidental bids during live sales. It can be very frustrating for the buyer and seller alike.
If issues arise, my hope is that buyers and sellers can come together to find a fair solution. This is something to be conscious of if you are looking for a specific item and you see multiple listings for it. Avoid sending offers to each seller because you may end up having multiple sellers accept. Poshmark assumes orders placed through offer are very unlikely to be accidental, and thus does not allow the buyer the ability to cancel. However, you still have the options as we discussed above including messaging the seller and/or Poshmark support. Now that the Poshmark 3 hour grace period is up, you are not able to go into your order and cancel it yourself.
After cancellation, Poshmark automatically notifies and refunds the buyer. In summary, be mindful when sending offers and purchasing items via offer. To avoid any headache or buyer’s remorse, ensure it is the right item and right price for you. First, you can take advantage of Poshmark’s RePosh tool and sell the item yourself to try to recuperate the money you spent on your accidental purchase. Or, if the item would happen to arrive not as described, you can request a refund and see if you are able to return the item.